Frequently asked questions.
Have a question? You can find the answers to the most common questions asked by our clients.
Commodities Prices APIs
All commodities prices data including metals prices, agricultural commodities prices, energy commodities prices and livestock prices, is sourced from reliable partners like institutions, banks, commodity exchanges and financial platforms.
The API call takes less than one second depending on the size of the output.
After you subscribe, you will instantly be able to access the commodities prices databases provided by Commoditic.
The server’s uptime is measured to be 99.8%.
No, we don’t. You can increase the API calls by subscribing either to the Standard or the Business plan.
Unfortunately, not. Our subscription plans are drastically discounted for the first week of usage so that you can fully access and try the data.
Subscription & Customer Support
Our subscription plans are non-refundable. However, if our team has made a mistake by charging you for plan that you are no longer subscribed to, then you receive a refund.
You should inform our team at least 10 days before we renew your subscription for the upcoming month. Please, notify us on time. Alternatively, you may always cancel your subscription immediately on your dashboard yourself.
Yes, you can receive a discount off the price. In these cases, we aim for making tailoring offers based on your data needs. Please, contact us at support@commoditic.com and describe your case.
You should log in the dashboard, where you will find all your invoices.
Please, contact us at support@commoditic.com to discuss your specific needs. We would definitely work out your case and make an offer for you to use our commodities prices data.